The Service Order object represents a service action initiated for a product. It contains details about the request, its status, associated entities, and operational tracking fields.
{
"object": "service_order",
"id": "792e6147-adc4-4b01-8ff8-b5ed0b6375f7",
"claim_id": "a847b248-b946-45bd-b0d0-339ce9e5ab48",
"repair_id": null,
"declined_reason": null,
"servicer_name": "evy-sandbox",
"status": "awaiting_product",
"type": "repair"
}Attributes
| name | type | description |
|---|---|---|
| object | string | Fixed value "service_order" - identifies the resource type. |
| id | string | Unique identifier of the service order. |
| claim_id | string | Identifier of the claim this service order is related to. Exactly one of claim_id or repair_id is set. |
| repair_id | string | Identifier of the repair this service order is related to. Exactly one of claim_id or repair_id is set. |
| declined_reason | string | Reason why the service order was declined. Present only when status is "declined". |
| servicer_name | string | Name of the servicer that will handle the service order. |
| status | enum: "open", "awaiting_product_unlock", "awaiting_product", "product_received", "waiting_for_parts", "processing", "declined", "completed", "closed", "cancelled", "withdrawn" | Current status of the service order. |
| type | enum: "repair", "diagnosis", "recycling" | Type of service order. |